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Thursday, October 26, 2023
7:00 AM – 8:00 AM
PST
Breakfast
7:00 AM – 8:00 AM
PST
Breakfast
Location: Ironwood & Juniper Ballrooms
7:00 AM – 11:00 AM
PST
Help Desk Open
7:00 AM – 11:00 AM
PST
Help Desk Open
Location: East Level 1
8:15 AM – 9:15 AM
PST
(8674) How to Onboard a New Hire to Be a Successful Account Manager
8:15 AM – 9:15 AM
PST
(8674) Expert Panel: How to Onboard a New Hire to Be a Successful Account Manager
Location: Joshua 10
Susan Wagner, $43 Million in revenue
– Charles L. Crane Agency
Emily McKenna
– Crane Agency
Professional Development
8:15 AM – 9:15 AM
PST
(8682) How to Use the Bulk Policy Renewal Tool to Renew a Large Number of Policies
8:15 AM – 9:15 AM
PST
(8682) How to Use the Bulk Policy Renewal Tool to Renew a Large Number of Policies
Location: Orovada 5
Kevin Sindelar
– Acrisure LLC
Applied Epic
8:15 AM – 9:15 AM
PST
(8688) Moving from Cash to Accrual Basis Within Applied Epic
8:15 AM – 9:15 AM
PST
(8688) Moving from Cash to Accrual Basis Within Applied Epic
Location: Primrose 3
Lisa Fields, Tricor Insurance (she/her/hers)
– Tricor Insurance
Applied Epic
8:15 AM – 9:15 AM
PST
(8793) Using Applied CSR24 for Your Specialty Markets and MGA/Broker Business
8:15 AM – 9:15 AM
PST
(8793) Using Applied CSR24 for Your Specialty Markets and MGA/Broker Business
Location: Starvine 1
Maggie Essex (she/her/hers)
– Applied Systems
Paula Webb
– Applied Systems
Mobility
8:15 AM – 9:15 AM
PST
(8794) Using Applied Epic Reports to Measure Customer Service Reps Productivity
8:15 AM – 9:15 AM
PST
(8794) Using Applied Epic Reports to Measure Customer Service Reps Productivity
Location: Joshua 8
Deb Welsh
– RiskSOURCE Clark-Theders
Sarah Caruso (she/her/hers)
– Applied Systems Canada
Applied Epic
8:15 AM – 9:15 AM
PST
(8802) Benefits Commission Agreements, Transactions and Revenue Tracking in Applied Epic
8:15 AM – 9:15 AM
PST
(8802) Benefits Commission Agreements, Transactions and Revenue Tracking in Applied Epic
Location: Mariposa 5
Susan A. Weiner (she/her/hers)
– Applied Systems, Inc.
Robert D. Maedgen, III (he/him/his)
– Applied Systems
Employee Benefits
8:15 AM – 9:15 AM
PST
(8807) Creating Benefits Guides Using New Applied Epic Benefits Forms
8:15 AM – 9:15 AM
PST
(8807) Creating Benefits Guides Using New Applied Epic Benefits Forms
Location: Mariposa 8
Burt Tower (he/him/his)
– Applied Systems
Randy Yue
– Applied Systems
Employee Benefits
8:15 AM – 9:15 AM
PST
(8819) Maximize Efficiency Using Commercial Lines Download
8:15 AM – 9:15 AM
PST
(8819) Maximize Efficiency Using Commercial Lines Download
Location: Starvine 5
Lori Heemstra
– LaPorte Consulting LLC
Jacki Fraggis
– Arthur J Gallagher Risk Mgmt
Robyn Orndorf
– Ivans
Insurer Connectivity
8:15 AM – 9:15 AM
PST
(8831) What to Expect for Data Migration When Transitioning to EZLynx
8:15 AM – 9:15 AM
PST
(8831) What to Expect for Data Migration When Transitioning to EZLynx
Location: Orovada 6
Nick Morales (he/him/his)
– Applied Systems
Nicole Kamzic (she/her/hers)
– Applied Systems
Cassie Lorenzen (she/her/hers)
– Applied Systems
Applied TAM
8:15 AM – 9:15 AM
PST
(8835) Using Applied Epic Premium Fields for Your Book of Business Report
8:15 AM – 9:15 AM
PST
(8835) Using Applied Epic Premium Fields for Your Book of Business Report
Location: Joshua 5
Jenny Coxon
– Acera Insurance Services
Ro Olguin
– Applied Systems, Inc.
Applied Epic
8:15 AM – 9:15 AM
PST
(8843) Roundtable: Ask the Applied Epic Interface Team
8:15 AM – 9:15 AM
PST
(8843) Roundtable: Ask the Applied Epic Interface Team
Location: Orovada 3
Scott Ingram
– Applied Systems
Insurer Connectivity
8:15 AM – 9:15 AM
PST
(8852) Expert Panel: Agencies' Experiences with Identity Management
8:15 AM – 9:15 AM
PST
(8852) Expert Panel: Agencies' Experiences with Identity Management
Location: Orovada 4
Frank Smith
– Applied Systems
Shaun T. Lopez
– Highstreet Insurance Partners
Ashley Westmoreland
– NFP
Brad Harris
– OneGroup
Greg Miller (he/him/his)
– Applied Systems, Inc.
Linda Findlay
Applied Epic
8:15 AM – 9:15 AM
PST
(8873) Hands-On Lab: Using Budget Tools in Applied Epic for Financials – Part 2 *Limited Seating Available
8:15 AM – 9:15 AM
PST
(8873) Hands-On Lab: Using Budget Tools in Applied Epic for Financials – Part 2 *Limited Seating Available
Location: Orovada 1
Kelly Abrams
– Applied Systems
Dana D. Krebs
– Highstreet Insurance Partners, LLC
Larry Klutzke CPA CIC
– Applied Systems
Jim Zell
– Applied Systems, Inc.
Applied Epic
8:15 AM – 9:15 AM
PST
(8890) Tactics on Using Data to Optimize Your Digital Marketing Strategy
8:15 AM – 9:15 AM
PST
(8890) Tactics on Using Data to Optimize Your Digital Marketing Strategy
Location: Starvine 11
Elizabeth Hawse
– Core Assurance Partners
JF LeBlanc (he/him/his)
– Sales and Marketing Automation Solutions
Gabriel Tremblay (he/him/his)
– Applied Systems
Sales and Marketing
8:15 AM – 9:15 AM
PST
(8906) Commercial Quoting Capabilities of EZLynx Submission Center
8:15 AM – 9:15 AM
PST
(8906) Commercial Quoting Capabilities of EZLynx Submission Center
Location: Starvine 3
Carlo Ferrara
– StreetSmart Insurance
Andrea Vollans
– Applied Systems
Michael Rabinowitz
– Applied Systems, Inc.
Shrey Trivedi (he/him/his)
– EZLynx
EZLynx
8:15 AM – 9:15 AM
PST
(8913) Turning Your Insurance Job Into a Career
8:15 AM – 9:15 AM
PST
(8913) Turning Your Insurance Job Into a Career
Location: Starvine 6
Nancy M. Chavez (she/her/hers)
– Alliant Insurance Services, Inc.
Diandra Carpenter
– Core Assurance Partners, Inc.
Dean Molle
– Alliant Insurance Services
Professional Development
8:15 AM – 9:15 AM
PST
(8914) EZLynx Client Center: The One-Stop Shop for Insured Payments
8:15 AM – 9:15 AM
PST
(8914) EZLynx Client Center: The One-Stop Shop for Insured Payments
Location: Mariposa 3
Vijay Rengarajan
– Applied Systems
Cortney Potts
– EZLynx
EZLynx
8:15 AM – 9:15 AM
PST
(8949) Customizing Layouts for Applied Epic Reports (Advanced)
8:15 AM – 9:15 AM
PST
(8949) Customizing Layouts for Applied Epic Reports (Advanced)
Location: Primrose 6
Kim McDonald
– Applied Systems
Applied Epic
8:15 AM – 9:15 AM
PST
(8969) Using Download to Enhance the Personal Lines Renewal Process
8:15 AM – 9:15 AM
PST
(8969) Using Download to Enhance the Personal Lines Renewal Process
Location: Joshua 9
Nancy Nicklow (she/her/hers)
– Huff Insurance
Applied Epic
8:15 AM – 9:15 AM
PST
(8971) Using Leads Inbox in Canada to Onboard New Business
8:15 AM – 9:15 AM
PST
(8971) Using Leads Inbox in Canada to Onboard New Business
Location: Joshua 3
Kelly Bruce
– Applied Systems
Courtney Brablec (she/her/hers)
– Applied Systems
Applied Epic
8:15 AM – 9:15 AM
PST
(8973) Applied Epic Marketing Module – Part 2 (Advanced)
8:15 AM – 9:15 AM
PST
(8973) Applied Epic Marketing Module – Part 2 (Advanced)
Location: Joshua 1
Donna Whittenburg
– Trimble-Batjer Insurance Associates, LLP
Lana J. Mawhinney
– PCF/Universal Business Insurance Services
Applied Epic
8:15 AM – 9:15 AM
PST
(9006) Hands-on Lab: EZLynx: Elevate Your Email Campaigns with AI-Powered Content Assist *Limited Seating Available
8:15 AM – 9:15 AM
PST
(9006) Hands-on Lab: EZLynx: Elevate Your Email Campaigns with AI-Powered Content Assist *Limited Seating Available
Location: Orovada 8
Wajahat Khan (he/him/his)
– EZLynx
Anoop Bargur
– EZLynx
EZLynx
8:15 AM – 9:15 AM
PST
(9011) Supporting Your Neurodiverse Colleagues
8:15 AM – 9:15 AM
PST
(9011) Supporting Your Neurodiverse Colleagues
Location: Starvine 12
Jean-Francois Grondin (he/him/his)
– Applied Systems
Business Management
9:45 AM – 10:45 AM
PST
(8643) Client Contracts in Applied Epic
9:45 AM – 10:45 AM
PST
(8643) Client Contracts in Applied Epic
Location: Joshua 8
Brenda Nevil (she/her/hers)
– Alliant Insurance Services, Inc.
Applied Epic
9:45 AM – 10:45 AM
PST
(8645) Marketing Your Agency: Putting It All Together
9:45 AM – 10:45 AM
PST
(8645) Marketing Your Agency: Putting It All Together
Location: Orovada 6
Jason L. Lehman, FUSA Insurance Agency
– FUSA Insurance Agency
Gabriel Tremblay (he/him/his)
– Applied Systems
Sales and Marketing
9:45 AM – 10:45 AM
PST
(8647) Improving Your Agency’s Efficiency and Retention Using Activities
9:45 AM – 10:45 AM
PST
(8647) Improving Your Agency’s Efficiency and Retention Using Activities
Location: Mariposa 8
Kathryn Lerch
– Darr Schackow Insurance
Julie Levine
– Harry Levine Insurance
Applied Epic
9:45 AM – 10:45 AM
PST
(8652) How Leaders Can Combat Virtual Meeting Fatigue and Create Engagement
9:45 AM – 10:45 AM
PST
(8652) How Leaders Can Combat Virtual Meeting Fatigue and Create Engagement
Location: Starvine 6
Joseph M. McFadden
– Alliant Insurance Services, Inc.
Jayme Moreno
– Alliant Insurance Services Inc
Professional Development
9:45 AM – 10:45 AM
PST
(8669) Optimizing Applied Epic for Success – Configuration
9:45 AM – 10:45 AM
PST
(8669) Optimizing Applied Epic for Success – Configuration
Location: Joshua 5
Dana Beals
– Dana Beals Consulting, LLC
Jennifer Tindall (she/her/hers)
– Applied Systems, Inc.
Applied Epic
9:45 AM – 10:45 AM
PST
(8689) Expert Panel: Using Reports to Automate Communications and Processes
9:45 AM – 10:45 AM
PST
(8689) Expert Panel: Using Reports to Automate Communications and Processes
Location: Primrose 3
Summer Rehkop, 20 Employees (she/her/hers)
– Weaver & Associates
Roxanne Chakbazof, Weaver & Associates (she/her/hers)
– Weaver & Associates
Janet Yem (she/her/hers)
– INSURICA
Hannah Jacobs
– Bitonti Insurance Group
Susan A. Weiner (she/her/hers)
– Applied Systems, Inc.
Applied Epic
9:45 AM – 10:45 AM
PST
(8790) Understanding the Value of New Dashboards in Applied Epic (Repeat)
9:45 AM – 10:45 AM
PST
(8790) Understanding the Value of New Dashboards in Applied Epic (Repeat)
Location: Primrose 6
Jack Bergersen (he/him/his)
– Applied Systems
Deb Welsh
– RiskSOURCE Clark-Theders
DeeDee Carter
– RiskSOURCE Clark Theders
Mandy Selk
Sandy Oliver (she/her/hers)
– Applied Systems
Applied Epic
9:45 AM – 10:45 AM
PST
(8795) Using Applied Epic Reports to Audit Daily Transactions
9:45 AM – 10:45 AM
PST
(8795) Using Applied Epic Reports to Audit Daily Transactions
Location: Mariposa 5
Melissa Lukas (she/her/hers)
– OTIP Group of Companies
Christie Smith (she/her/hers)
– OTIP
Delia Grenier
– Applied Systems Inc
Applied Epic
9:45 AM – 10:45 AM
PST
(8804) Why You Should Be Using Combined Reconciliations
9:45 AM – 10:45 AM
PST
(8804) Why You Should Be Using Combined Reconciliations
Location: Joshua 1
Dana D. Krebs
– Highstreet Insurance Partners, LLC
Larry Klutzke CPA CIC
– Applied Systems
John Hartigan (he/him/his)
– Applied Systems, Inc.
Applied Epic
9:45 AM – 10:45 AM
PST
(8822) Modernizing and Managing Activities for Efficiency
9:45 AM – 10:45 AM
PST
(8822) Modernizing and Managing Activities for Efficiency
Location: Mariposa 4
Courtney Brablec (she/her/hers)
– Applied Systems
Applied Epic
9:45 AM – 10:45 AM
PST
(8844) Expert Panel: Ask the Applied CSR24 and Applied Mobile Product Experts
9:45 AM – 10:45 AM
PST
(8844) Expert Panel: Ask the Applied CSR24 and Applied Mobile Product Experts
Location: Starvine 1
Tom Ives
– Applied Systems, Inc.
Nathan Hoar
– Applied Systems
Paula Webb
– Applied Systems
Matt Duggan
– Applied Systems
Mobility
9:45 AM – 10:45 AM
PST
(8845) Expert Panel: Ask Applied Your Employee Benefits Questions
9:45 AM – 10:45 AM
PST
(8845) Expert Panel: Ask Applied Your Employee Benefits Questions
Location: Starvine 5
Dan Morrill
– Applied Systems
Rose Plewa (she/her/hers)
– Applied Systems
Burt Tower (he/him/his)
– Applied Systems
Tom Lind
– Applied Systems
Employee Benefits
9:45 AM – 10:45 AM
PST
(8875) Hands-On Lab: Get Up and Running with Applied for Small Commercial Submissions *Limited Seating Available
9:45 AM – 10:45 AM
PST
(8875) Hands-On Lab: Get Up and Running with Applied for Small Commercial Submissions *Limited Seating Available
Location: Orovada 8
Lauren Emmons
– Applied Systems
Ro Olguin
– Applied Systems, Inc.
Chad Jochum
– Applied Systems
Commercial Lines
9:45 AM – 10:45 AM
PST
(8880) Keeping Your Communications Effective and Timely with EZLynx Communication Center
9:45 AM – 10:45 AM
PST
(8880) Keeping Your Communications Effective and Timely with EZLynx Communication Center
Location: Joshua 3
Wajahat Khan (he/him/his)
– EZLynx
Anoop Bargur
– EZLynx
EZLynx
9:45 AM – 10:45 AM
PST
(8888) Hands-On Lab: Tips for a Better Experience in Epic Browser *Limited Seating Available
9:45 AM – 10:45 AM
PST
(8888) Hands-On Lab: Tips for a Better Experience in Epic Browser *Limited Seating Available
Location: Orovada 1
Jesse B. Gomez (he/him/his)
– Applied Systems, Inc.
Amanda Recchia
– Applied Systems
Maggie Essex (she/her/hers)
– Applied Systems
Abby Larson
Applied Epic
9:45 AM – 10:45 AM
PST
(8900) Best Practices for Managing Personal Lines Policies in EZLynx
9:45 AM – 10:45 AM
PST
(8900) Best Practices for Managing Personal Lines Policies in EZLynx
Location: Mariposa 3
Janie Turner, CIC, CISR, ACSR
– EZLynx
Awad Alnawayseh
– EZLynx
EZLynx
9:45 AM – 10:45 AM
PST
(8932) How to Deal with Difficult Customers During Hard Times
9:45 AM – 10:45 AM
PST
(8932) How to Deal with Difficult Customers During Hard Times
Location: Starvine 3
Dean Molle
– Alliant Insurance Services
Nancy M. Chavez (she/her/hers)
– Alliant Insurance Services, Inc.
Business Management
9:45 AM – 10:45 AM
PST
(8939) Using Applied Marketing Automation to Nurture Prospects and Win More Business
9:45 AM – 10:45 AM
PST
(8939) Using Applied Marketing Automation to Nurture Prospects and Win More Business
Location: Starvine 12
Lisa Muvich (she/her/hers)
– Applied Systems
Leah Golden (she/her/hers)
– Applied Systems
Sales and Marketing
9:45 AM – 10:45 AM
PST
(8943) Tips and Tricks for Downloading with EZLynx (Repeat)
9:45 AM – 10:45 AM
PST
(8943) Tips and Tricks for Downloading with EZLynx (Repeat)
Location: Orovada 3
Michael Nelson
– EZLynx
Insurer Connectivity
9:45 AM – 10:45 AM
PST
(8968) Website Optimization That Drives Small Commercial Insurance Leads
9:45 AM – 10:45 AM
PST
(8968) Website Optimization That Drives Small Commercial Insurance Leads
Location: Orovada 5
Stacie Cooper
– Liberty Mutual Insurance | Safeco Insurance
JF LeBlanc (he/him/his)
– Sales and Marketing Automation Solutions
Sales and Marketing
9:45 AM – 10:45 AM
PST
(8970) Get the Junk Out of Your Applied Epic Trunk
9:45 AM – 10:45 AM
PST
(8970) Get the Junk Out of Your Applied Epic Trunk
Location: Joshua 9
Lauren Roberts, 35-50
– Kite Technology Group
Laura Whaley
– Kite Technology Group
Applied Epic
9:45 AM – 10:45 AM
PST
(8972) Increasing Servicing Staff’s Productivity
9:45 AM – 10:45 AM
PST
(8972) Increasing Servicing Staff’s Productivity
Location: Joshua 10
Olivia Ziegler (she/her/hers)
– German American Insurance
Amanda Loya, German American Insurance, Inc (she/her/hers)
– German American Insurance, Inc
Applied Epic
9:45 AM – 10:45 AM
PST
(8994) Personal Lines for Benefits - Applied Best Practices
9:45 AM – 10:45 AM
PST
(8994) Personal Lines for Benefits - Applied Best Practices
Location: Starvine 11
Ashley King (she/her/hers)
– Cadence Insurance
Applied Epic